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How candy888 Handles Your Personal Data

This Privacy Policy sets out what personal data candy888 collects when you use our platform, how we use it, and the rights you hold over that data. Access to our services depends on local law and is available where local law permits.

Data You ControlSecure Account StorageClear Retention RulesLocal Payment Privacy
candy888 How candy888 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy

Team online

Live Chat

Start a live chat session from any page on candy888 to raise a privacy question or request access to your account data. Our support team handles privacy queries directly.

Email Support

Send your data access or correction request to our support email. Include your registered account details so we can locate your record and respond within the timeframe required by local law.

Account Settings

Some data preferences — such as marketing communication opt-outs — can be managed directly inside your candy888 account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Account Security

Your account is protected with password hashing and OTP verification on login. We flag unusual session activity automatically and may prompt re-verification to keep your account wallet secure.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We retain your account and transaction records for as long as required by applicable law. When you close your account, we delete or anonymise personal data that is no longer needed for legal or compliance purposes.

Your Rights

You may request a copy of your data, ask us to correct inaccurate records, or request deletion where local law permits. Contact us via live chat or email and we will respond within the legally required period.

Common Questions About Your Privacy

Here are the questions we hear most often about how candy888 handles personal data. If your question is not covered here, reach us through live chat or email and we will respond directly.

We collect your name, email address, contact number, and the payment method details you use — such as your Touch 'n Go eWallet or GrabPay transaction references — to verify your identity and process account transactions.

We share data only with payment processors (Touch 'n Go eWallet, Boost, GrabPay, FPX) and platform service providers who need it to operate your account. We do not sell your personal data to any third party.

Contact us via live chat or our support email with your registered account details. We will verify your identity and provide the data we hold within the timeframe required under applicable local law.

Yes. You can request deletion of your personal data where local law permits. We will remove or anonymise data that is no longer required for legal, compliance, or fraud-prevention purposes after verifying your request.

We use password hashing, OTP login verification, and automated session monitoring. Unusual access patterns trigger re-verification steps to prevent unauthorised access to your account wallet and transaction history.

We retain records for as long as required by applicable Malaysian law and our compliance obligations. Data no longer needed for legal or fraud-prevention purposes is deleted or anonymised after your account is closed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.