Reference

Terms Conditions

When you open an account with us, you agree to a few straightforward rules that keep the lobby fair and your wallet secure.

Account verification requiredFair play enforcedLocal payment terms applyLive casino and slots
candy888 Terms Conditions
HOW WE HANDLE YOUR DATA

Policy Area Practices

We collect your account details, payment records and device information to verify your identity, process deposits and withdrawals, and keep the lobby secure. Your data stays with us and the payment providers you choose—Touch 'n Go eWallet, Boost, GrabPay—and we never sell it to third parties. You can request a copy of your account data, ask us to correct an error, or close your account and have your details removed from our active systems, subject to any legal retention period we're required to observe.

Data We Collect

When you register we ask for your name, contact details, date of birth and payment wallet information. During gameplay we log your bets, wins and session times; this record helps us resolve disputes and detect unusual patterns that might indicate a rule breach.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference and track which games you open most often. You can disable non-essential cookies in your browser settings, though some lobby features may not work as smoothly without them.

Account Security

Your password is hashed and your payment details are tokenized—we never store raw card or PIN data. Enable two-factor authentication in your account settings for an extra layer of protection when you log in or request a withdrawal.

Requesting Changes

Email our support team to request a copy of your data, update incorrect details, or delete your account. We process data-access requests within a few business days and account-deletion requests after any pending withdrawals clear and retention rules are satisfied.

POLICY CONTACT

How to Reach Us About These Terms

If you have a question about account rules, payment terms or game access, our support team can walk you through the specifics. We handle enquiries about withdrawal verification, deposit disputes and account restrictions every day, so we know where the common confusion points are and can clarify them quickly.

Team online

Live Chat

Open the chat bubble in your account dashboard for instant answers about terms, verification steps and payment status—our team sees your account context and can pull up your recent deposits or withdrawal requests on the spot.

Email Support

Send your question to our support address if you prefer a written record. Include your account username and a brief description of the term you want clarified; we reply with the relevant section and any action you need to take.

Help Center

Browse our FAQ library for pre-written explanations of Deposit references, withdrawal times, fair-play rules and account verification requirements—most policy questions already have a step-by-step answer posted there.

Terms & Conditions FAQ

We'll suspend your account and any pending withdrawals until you supply valid documents. If you can't verify your real identity we close the account and return your balance minus any bonus funds, which are forfeited under our fair-play rules.

No—our terms allow one account per person. Multiple accounts trigger an automatic flag, and we close the duplicates and void any winnings from bonus abuse. Keep one account and contact support if you've forgotten your login details.

We archive your account records for the period required by local financial and gaming regulations, usually a few years. After that retention window expires we delete your personal details from our active and backup systems.

Limits vary by payment method and account verification level. Check your dashboard for the exact ringgit amounts—typically a few hundred to a few thousand per transaction. Verified accounts get higher limits than new accounts still in the verification queue.

We post any update on this page and send a notification to your registered email. Continued use after the update date means you accept the new terms. If you disagree with a material change you can close your account and withdraw your balance before the change takes effect.

Access depends on local law. If your region restricts online gaming we can't offer you an account, and attempting to bypass geo-restrictions breaches these terms and will result in account closure and forfeiture of any balance held.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.